Identification of the seller

NRJSOLAR SARL with capital of 20.000,00 Euros
No SIREN: 439 820 028
Headquarters: 22 residence of the wall of the park, 78240 Chambourcy, France
Such. : (33) 1-30-06-43-12 Fax: (33) 1-44-75-70-19
E-mail: info@NRJSolar.com

Contract 

The orders placed on the server engage the customer upon receipt by our customer service of the order and its payment. In case of payment in cash on delivery, the orders placed on the server engage the customer upon receipt by our customer service of the order.

Product Overview

The characteristics of the products offered for sale are presented in the "Shop" section. The photographs do not enter the contractual field. NRJSolar can not be held liable if mistakes have been made.

Term of validity of offers of sales

The products are offered for sale until the stock is exhausted. In case of order of a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by e-mail or by mail.

Delivery

NRJSolar undertakes to do everything in its power to deliver the order in the shortest possible time, as soon as the order is received. Any delays do not give the buyer the right to cancel the sale, to refuse the goods or to claim damages. The risk of transport is borne by the buyer who, in case of delivery damage or missing, will specify his reserves on the delivery note and confirm them, within three days of delivery, by registered post addressed to the carrier. NRJSolar is released from its obligation to deliver for any fortuitous event or force majeure. By way of illustration, total or partial strikes, floods, fires are cases of force majeure. The transfer of ownership of products delivered or to be delivered shall be suspended until full payment of the price by the customer and this does not affect the transfer of risks.

Price

The "Boutique" indicates the prices in euros including all taxes, excluding postage. The amount of the VAT and the shipping costs appear on the screen at the end of the selection of the different products by the customer. NRJSolar reserves the right to modify its prices at any time but the products ordered are invoiced at the price in force at the time of the registration of the order. The payment of the order is payable in advance in a payment when sending to NRJSolar the purchase order, except for payment in cash on delivery.

Withdrawal period

In accordance with Articles L.121-21 et seq. Of the Consumer Code, the Customer has fourteen (14) days to exercise his right of withdrawal, from the receipt of the goods by the Customer or a third party, Other than the carrier, designated by the. In the case of an order for several goods delivered separately or in the case of an order for goods consisting of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt The last property or lot or the last part.

Contracts not affected by the right of withdrawal

The right of withdrawal can not be exercised in the following cases:
- Contracts for the supply of goods made according to consumer specifications or clearly personalized (in the case of special orders)
- Contracts for the supply of goods which, after being delivered and by their nature, are indissociably mixed with other articles

How to exercise the right of withdrawal

The Client exercises his right of withdrawal without having to justify his decision and without incurring costs other than the costs of returning the goods. The Customer informs NRJSOLAR of its decision to retract by sending him, before the expiry of the period of fourteen days, the form of retractation without ambiguity in which it expresses its will to retract. In the event of a retraction by the Client transmitted online, NRJSOLAR will notify the Customer of an acknowledgment of the retraction by email. The burden of proof of the exercise of the right of withdrawal weighs on the Client.

Model of withdrawal form to be sent to: NRJSOLAR - Customer service - 22 residence of the wall of the park - 78240 Chambourcy - France
I / We (*) hereby notify (*) that you have withdrawn from the contract for the sale of the property (*) / for the service (*) below. ) / Received the (*) bearing the following order number (*)
Name of the client (s) Address of the client (s) Signature of the client (s) (only if this form is on paper) Date

The return of the goods by the Customer

The Client returns the goods to NRJSOLAR at the address indicated when the return is confirmed by e-mail or telephone.
Important: direct deposits of goods by the customer at this address are not accepted. For goods weighing more than 30 kg, delivered by carrier, after contact with the Customer Service, NRJSOLAR can organize the return by appointment with the carrier designated by NRJSOLAR. Expenses incurred in connection with such return shall be borne by the Customer. In this case, NRJSOLAR will ask for a financial contribution of up to 1 euro per kilo transported. The weight of the products delivered is indicated on the delivery note of the package. By requesting this method, the customer expressly accepts the deduction of this sum of the refund for the withdrawal. This shall be done without undue delay and no later than fourteen days after notification of its decision to withdraw.
The Customer shall bear only the direct costs of returning the goods.

Customer's refund

Principle
When the right of withdrawal is exercised, NRJSOLAR is obliged to reimburse the Customer for all amounts paid, including delivery costs, without undue delay and no later than thirty (30) days from the date on which NRJSOLAR is informed of the Customer's decision to withdraw. NRJSOLAR may defer refund until recovery of the goods or until the Customer has provided proof of the shipment of such goods. Reimbursement will be made by NRJSOLAR by check or wire transfer.

Limits to the right to reimbursement
In addition to the cases set out above, it is recalled that the Customer may be held liable by NRJSOLAR in particular
- deterioration of property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of such property
- any damage caused to the product from the receipt of the goods by the Customer and until the return of the product to the point of return at NRJSOLAR.
- incomplete return of the goods and their accessories without packaging, instructions for use, documentation
In such cases, the amount that may be retained on the refund of the product or requested from the customer may amount to:
- 100% of the price of the property during a damaged product
- 50% of the price of the property concerned in case of used product
- 50% of the price of the property in the absence of return of the accessories,
- 10% of the price of the goods in the absence of return of the packaging, or of its instructions or documentation

guarantees

Legal Warranty
The Customer may in any event avail himself of the legal guarantee of conformity provided for in the Consumer Code, in particular the following articles: Article L.211-4: "The seller is obliged to deliver goods in conformity with the contract And responds to defects of conformity existing at issue. He shall also be liable for any defects in conformity resulting from the packaging, installation instructions or installation where this has been charged to him by the contract or has been carried out under his responsibility ".

Article L.211-5: "In order to comply with the contract, the property must:

1. Be fit for the usual expected use of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;
- present the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2. Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. "

Article L.211-12: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the property. "

Warranty NRJSolar

Definition of the guarantee
NRJSolar applies the national warranty for one, two years or three years on the devices (see duration stipulated in the data sheets and / or the NRJSolar invoice). The warranties and their terms are based on warranties granted by the respective manufacturers of the products, NRJSolar can not replace the suppliers to provide the guarantee.
The product is guaranteed if accompanied by its purchase invoice. The warranty covers the products in their purchase configuration and if their serial number remains legible. The guarantee is valid in metropolitan France. In other cases, the cost of transport to and from France shall be borne by the customer.

Conditions of care
The warranty includes parts and labor. Replaced parts are warranted for the remaining warranty period. The warranty applies excluding the exclusions defined below. The appliance must be sent to the After Sales Service. The NRJSolar warranty includes free access to telephone support for 1 year.

Failure to unpack
Should a defect occur in the unpacking that prevents the use of the product in its expected configuration, the Customer must contact NRJSolar within 72 hours. The product will then be exchanged (excluding breakage during assembly and missing parts).

Exclusions from warranty
The NRJSolar warranty does not apply to:
- in case of accidental material damage. In particular, it does not cover damages and breakdowns resulting from improper installation, assembly or use of the product, use for professional or commercial purposes, normal wear and tear, maintenance ...
- in case of indirect damage.
The NRJSolar warranty covers only the right to repair or replace the guaranteed product. Consequently, indirect damage resulting from the breakdown or deterioration is not covered by the guarantee.
- Other exclusions by nature are damage and breakdowns falling within the specific exclusions provided for in the manufacturer's warranty of the guaranteed product, cosmetic damage, deterioration and breakdowns related to accessories, etc.
 

Protection of personal data

All the data you give us are so that we can process your orders. By virtue of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to access, consult, modify, rectify NRJSolar's customer service And deletion of the data you have provided to us.

Payment Terms

Unless otherwise stipulated, payments must be made upon order. Any delay or failure to pay the sums due to NRJSolar may automatically and automatically give rise to interest at the prevailing legal interest rate plus two points, without prejudice to any claim for damages from NRJSolar.

disputes

Orders are subject to French law. The contractual information is presented in French and the products offered for sale comply with French regulations. If necessary, it is the foreign customer's responsibility to check with the local authorities the possibilities of using the product he plans to order; NRJSolar can not be held liable for non-compliance with the regulations of a foreign country where the product is delivered. Any order placed with the customer shall be binding, without any restriction, on the NRJSolar General Terms and Conditions of Sale. Anything different about the sale (price, CGV, product ...) will be subject to French law before the commercial court of Paris.

Litigation in EU countries

As of 09/01/2016 Regulation (EU) N ° 524/2013 on the "Online regulation of consumer disputes" comes into force.

The ODR (Online Dispute Resolution) Regulation aims to introduce an independent, impartial, transparent, efficient, timely and fair extrajudicial procedure for the settlement of disputes arising from the online sale of goods or services between the different EU countries .

This objective should be achieved through the creation of an EU LRR platform (the online dispute settlement platform) and the rules for cooperation with national dispute resolution bodies.

Link to the RLL platform:  http://ec.europa.eu/consumers/odr/